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Returns and Refunds

We want you to be totally satisfied with every purchase you make from Eclectica of Ludlow Ltd

Once you receive your order, if you decide that you no longer require the item/s or you have ordered an incorrect size or colour etc, you may return it to us at the address at the bottom right of this page for a refund within 14 days - please ensure you include a copy of your invoice/order number. Please ensure that the goods are properly packaged when returning.

PLEASE NOTE: When returning a product that is not required or not suitable for your use, the item/s must be in a resalable condition. We cannot accept the return if the goods have been opened or used.

Please do not write directly on the products packaging, as this renders the item unfit for resale. This would leave you liable for the full cost of the product/s as we would be unable to refund the cost.

*Orders returned as not required/not as expected etc, will NOT have any delivery costs refunded.

Once you have received your order, if part of it is damaged, or if an item is faulty, please contact us either by telephone or email. Please make sure you have your order number to hand (this is shown on the email confirmation) to enable our team to arrange your return and replacement, or refund if this is required..

If you have an Internet order query, please contact Eclectica on 01584 318072, or email: wow@eclecticaofludlow.co.uk

Shortages must be reported within 7 days. If it is longer, it may delay or obstruct our ability to query this with suppliers/couriers or arrange a refund.

Our returns policy does not affect your rights under The Consumer Protection (Distance Selling) Regulations 2000, which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm