We are eclectica of Ludlow limited.

At eclectica, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on.

Cookies

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. If you disable cookies in your browser, the site will not be able to remember what you have added to your basket.

Google Analytics

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing List

As part of the registration process for our mailing list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us.

Purchasing

When you purchase merchandise or gift voucher(s) through the website or online your name, address data, email and contact number will be stored in our e-commerce system so we can process your order. We will not use these details for any other reason.

We do not store credit card information. This is processed by Worldpay.

You may, of course, purchase in person at our shop without supplying the aforementioned personal data.

Please be assured that we do not share your personal details with any other company without your consent.

Your Data

You are entitled to view, amend, or delete the personal information that we hold. Email your request to us at wow@eclecticaofludlow.co.uk with your full name and address.

We are also happy to provide our CCTV, GDPR, Access, Data Breach and Data Erasure policies upon request by email.

Policies in Full

CCTV Policy

GDPR Policy

Data Breach Policy

Data Erasure Policy

Access to Data Policy